Shipping Policy

Shipping Overview

At Promo Harvest Inc. (“we”, “our”), operating under the brand TeeCanada, we are committed to providing reliable and transparent shipping for all custom apparel orders.
Please review the details of our shipping policy below.

Shipping Coverage

We currently ship within Canada only.

Production & Shipping Time

All products are custom-made and require production before shipping.

·         Production Time: 1-2 business days after payment confirmation

·         Standard Shipping Time: 3–6 business days after production is completed

Delivery times may vary during:

·         Holidays

·         High-volume seasons

·         Severe weather or carrier service disruptions

If unexpected delays occur, customers will be notified when possible.

Shipping Fees

To keep shipping simple and transparent:

·         Flat Rate: $7.99 for one item delivered to non-remote Canadian areas

·         Free Shipping: Orders over $150 (before tax and discounts)

·         Remote Area Shipping: Calculated automatically at checkout based on postal code

·         Bulk Orders: Follow the same free-shipping rule (free over $150)

Shipping fees are calculated and displayed at checkout before payment.

Shipping Methods & Carriers

We work with trusted Canadian carriers, including:

•  Canada Post
•  Purolator
•  UPS
• Fedex
•  UniUni

The carrier used may vary depending on delivery location and order size.

Order Processing

Most orders are produced and shipped within 1-2 business days after payment is confirmed.
Processing times may be longer during promotions, holidays, or high-volume periods.

Tracking Information

Once your order ships, you will receive a shipping confirmation email with a tracking number.
Please allow up to 24 hours for tracking information to update.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.
Issues caused by incorrect or incomplete address details may result in delivery delays or returns.

If a package is returned to us due to an incorrect or incomplete address, customers will be responsible for the reshipping cost.

Shipping Damage, Loss & Delivery Issues

If your order is damaged or lost in transit before delivery, please contact us at:

📩 service@teecanada.com

We will assist by reviewing the issue and, when applicable, opening a claim with the carrier. For packages marked as delivered by the carrier, TeeCanada is unable to replace or refund orders lost or stolen after delivery confirmation

Delivery Disclaimer

Delivery timelines provided are estimates and not guaranteed.
TeeCanada is not responsible for delays caused by:

·         Carrier service disruptions

·         Weather conditions

·         Incorrect or incomplete shipping information

·         Missed delivery attempts

Policy Updates

Promo Harvest Inc. reserves the right to update this shipping policy from time to time.
Any changes will be posted on our website, and customers are encouraged to review this page periodically.

Our Commitment

We are committed to providing a smooth and dependable shipping experience.
If you have questions or concerns about your order, our support team is always happy to help.